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Before collecting stories make sure that your equipment is working (e.g. check that the dictaphone is sensitive enough to pick up voices and that your batteries are charged or you have spares). Try to start with an easy introductory question to ease the storyteller into the interview, for example ‘Have you travelled far?’ Ask the […]

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This group activity is usually conducted following Story sharing* with the people who shared their stories (service users and other stakeholders). Write all the important stages or touchpoints when someone uses a service across the top of a long sheet of paper. You may have this information if you have already created a System map […]

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