Actors Map

Published on September 24, 2018 by

Themes: , , ,

Why:

To get a systemic view of the service and the context in which it operates

What:

The Actors Map is a graph representing the system of actors and their mutual relationships

Time:

One Hour

Materials:

Big sheet of paper, marker, pen

How:

In Small Groups

Image courtesy of Service Design Tools, click here to visit

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The graph is built through the observation of the service from a specific point of view that becomes the centre of the whole representation; for example, if the selected subject is the user, the graph will show all the actors starting from their relations with it. The Actors map supports the visualisation of communities, helping all the actors (grassroots) in the comprehension and discussion about their relative positions within the system.

DOs AND DON’Ts

  • DO reveal which actors are involved in a given network, how they are linked, how influential they are and which goals they have.

EXTRA RESOURCES

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