Empathy Tools

Published on September 27, 2018 by

Themes: , , ,

Why:

To help prompt an empathetic understanding for users with disabilities or special conditions

What:

Empathy tools (eg. weighted gloves) help designers experience processes and different users’ needs

Time:

One Hour

Materials:

Probes, notebook, pen, audio/video recorder, digital camera

How:

Individually, In Small Groups

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Carrying out a few observations around the edge of a user group can be highly effective. With empathetic research you may closely observe some extreme users and gain lots of interesting insights which will inspire your service designs. The designer uses a simulation device to gain first-hand insights into particular impairments or disabilities; for example, clouded glasses to simulate sight loss or weighted gloves to reduce dexterity. The experience of using such a device can prompt an empathic understanding of users with disabilities or special conditions, and a greater appreciation of how inappropriate design can further disable users.

DOs AND DON’Ts

DON’T make assumptions in isolation: this design activity complements but does not replace speaking to real people with disabilities

EXTRA RESOURCES

 

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