Evidencing

Published on November 14, 2018 by

Themes: , , , ,

Why:

To explore the way a proposed design innovation will feel and work through its touchpoints

What:

Evidencing means taking the ideas and animating them as tangible evidence of the future. This helps you to make early qualitative judgments about the implications of the design solution that you are conceiving

Time:

One Hour

Materials:

Big sheet of paper, visual material, scissors, pencils, stickers, glue, tape

How:

Individually

Image courtesy of Service Design Tools, click here to visit

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The service concept is described by representing all the different touchpoints through realistic images that make them visible and give a quick idea of how the service will work, how it will be perceived and how it will improve the user experience.

Example: Health Connect is a future service concept designed to improve access to health and social care services in Buckinghamshire by providing people with relevant travel information at the point of booking a doctor’s appointment. Information can be Accessed through a telephone service, the website or through the post; the service also allows people to rely on familiar sources of information such as their GP or hospital (see photo above).

SEE ALSO

Poster

EXTRA RESOURCES

 

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