Path to Participation

Published on March 4, 2019 by

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To get a better understanding of an existing service, and to identify all the points where the service comes into contact with the user


The Path to Participation is a diagram or sketch of a participation framework that service interactions can be mapped on


One to Two Hours


Big sheet of paper, markers


In Small Groups


The Path to Participation normally takes the form of a series of moments which are drawn as a process.  This design activity can visualise different levels from an operational point of view to a representation of the customer journey. Therefore a well-designed service will consider all paths to participation. The path to participation mapping process can help you with the design of user engagement in the service.


Path To Participation, Engine Service Design, access at

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