Process Analysis

Published on February 24, 2019 by

Themes: , , , , , ,


To get a detailed understanding of a process (eg. a task, transaction, activity or journey)


This design activity maps out a specific process in discrete steps, informed by interview and observation.


Two to Three Hours


Audio/video recorder, notebook, pencil


One to One


Steps are agreed with users and/or those familiar with the process and mapped out. There are many process analysis tools – Failure Mode and Effect Analysis (FMEA) is particularly well suited to support design development – FMEA is a step-by-step approach for identifying all possible failures in a design, a manufacturing or assembly process, a product or service; studying the consequences, or effects, of those failures; and eliminating or reducing failures, starting with the steps agreed as having the highest priority. With FMEA, once the process map is agreed, bring a small group of users together to analyse and score each step, which give you an in-depth understanding of the process.


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