Steps are agreed with users and/or those familiar with the process and mapped out. There are many process analysis tools – Failure Mode and Effect Analysis (FMEA) is particularly well suited to support design development – FMEA is a step-by-step approach for identifying all possible failures in a design, a manufacturing or assembly process, a product or service; studying the consequences, or effects, of those failures; and eliminating or reducing failures, starting with the steps agreed as having the highest priority. With FMEA, once the process map is agreed, bring a small group of users together to analyse and score each step, which give you an in-depth understanding of the process.