Steps are agreed with users and/or those familiar with the process and mapped out. There are many process analysis tools – Failure Mode and Effect Analysis (FMEA) is particularly well suited to support design development – FMEA is a step-by-step approach for identifying all possible failures in a design, a manufacturing or assembly process, a product or service; studying the consequences, or effects, of those failures; and eliminating or reducing failures, starting with the steps agreed as having the highest priority. With FMEA, once the process map is agreed, bring a small group of users together to analyse and score each step, which give you an in-depth understanding of the process.
SEE ALSO
EXTRA RESOURCES
- Methods – Process Analysis, Designing with People. Org, access at http://designingwithpeople.rca.ac.uk/methods/process-analysis
- Coleman, R., Matthews, E. West, J. Halls, S. Vincent, C., Kinross, J., Aggarwal, R. Smith A. Resus-station: a comprehensive redesign of the resuscitation trolley, Helen Hamlyn Centre for Design, Access at http://www.hhc.rca.ac.uk/321-1089/all/1/resus-station.aspx
- Initial observations and mapping, Designing Out Medical Error, Dome, access at http://www.domeproject.org.uk/progress.html#FocusGroup
- Martin, J. L., Norris, B. J., Murphy, E., Crowe, J. A. (2008) Medical Device Development: The Challenge for Ergonomics, Applied Ergonomics, n.39, v. 3, pp. 271-283.
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