Process Analysis

Published on September 29, 2018 by

Themes: , , , , , ,

Why:

To get a detailed understanding of a process (eg. a task, transaction, activity or journey)

What:

This design activity maps out a specific process in discrete steps, informed by interview and observation.

Time:

Two to Three Hours

Materials:

Audio/video recorder, notebook, pencil

How:

One to One

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Steps are agreed with users and/or those familiar with the process and mapped out. There are many process analysis tools – Failure Mode and Effect Analysis (FMEA) is particularly well suited to support design development – FMEA is a step-by-step approach for identifying all possible failures in a design, a manufacturing or assembly process, a product or service; studying the consequences, or effects, of those failures; and eliminating or reducing failures, starting with the steps agreed as having the highest priority. With FMEA, once the process map is agreed, bring a small group of users together to analyse and score each step, which give you an in-depth understanding of the process.

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