Service Image

Published on November 13, 2018 by

Themes: , , ,

Why:

To present, in one shot, an immediate idea of the main features of the service concept

What:

A Service Image is able to give a succinct representation of an immediate idea of the service concept

Time:

One Hour

Materials:

Big sheet of paper, visual material, computer - depending on the presentation style that you are planning to use

How:

In Small Groups

Image courtesy of Service Design Tools, click here to visit

0

The Service Image aims to support the dialogue with stakeholders and provide a vision of the service. It also supports the discussion around concepts, eliciting prompt responses to the prominent aspects of every idea. The picture uses a simple visual language to illustrate a possible situation in the use of the service; using overlapping sketches may give an idea of interaction with the device.

SEE ALSO

Poster

EXTRA RESOURCES

  • Service Image, Service Design Tools, access at http://www.servicedesigntools.org/tools/121
  • Pacenti, E., Diana, C., Tassi, R. (2009) Visual tiles-Communication tools for service design, in proceedings Rethinking Service Rethinking Design Conference, Oslo

 

Print Friendly, PDF & Email
No comments yet.

Please help us improve this site by providing feedback.

Is the method described well enough, what other details would be useful? How well did the method work, do you have tips for others? Thanks for your comments!