Deliver stage

The Deliver stage tests the final concept and try to get feedback to improve the new service. This stage result in service that successfully address problems identified during the Discover stage.

To deliver the final solution you can use the following methods:

Extra resource

Design Council, The design Process, assess at http://www.designcouncil.org.uk/aetoolkit/why-design/the-design-process/

Experience Surveying

Published on November 26, 2018 by in , ,

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In order to measure the difference between expectation and experience, administer two identical surveys – one to measure users’ expectations of service quality within a generic sector, and one to measure users’ actual experiences of service quality for a specific organisation. Analysing the gaps between the two leads to insight and opportunities. The trick (as […]

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Offering Map

Published on November 25, 2018 by in , , ,

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There is no standard format for this tool: the offering could be described in words or could be illustrated by images, but most frequently it is visualised through a graph. This instrument could support the elaboration of the service idea as well the development of some specific solutions. It could be a tool for the […]

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This realistic simulation is certainly one of the best ways for visualising human behaviour and for sharing even its least describable qualities with the specific recipients. Service prototypes can be rudimentary, comprising of acted-out scenarios with hand-sketched scenes or improvised props. Conversely, they can be detailed mock-ups of systems, props, environments, and “trained staff” – […]

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Storyboards often focus on a main character whom the audience will follow through the service, but the most important thing is to tell a story about how the service works. Use your service blueprint as a starting point, and think about explaining it in a story format. You will need to think about who your […]

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Service Image

Published on November 13, 2018 by in , , ,

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The Service Image aims to support the dialogue with stakeholders and provide a vision of the service. It also supports the discussion around concepts, eliciting prompt responses to the prominent aspects of every idea. The picture uses a simple visual language to illustrate a possible situation in the use of the service; using overlapping sketches […]

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Elements are used to represent the service components and to better explain an idea to other members of the team. Prototyping is a design activity supporting the visualisation of ideas and a way to ensure that all the members of the team are talking about the same thing. It also contributes to making the process […]

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This realistic simulation is certainly one of the best ways for visualising human behaviour and for sharing even its least describable qualities with the specific recipients. The prototypes could be a physical model of a specific touchpoint, a sketch or a sign. It could also be a role-play which focuses on the service’s interactions. The […]

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Scenarios are imaginative stories that can be presented through a variety of media including texts, illustrated storyboards, videos, film, or short plays and can feature multiple characters to describe different service interactions. To create an effective scenario, first define a set of characters who will use the product or service you are designing. Consider the […]

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In role playing, different stakeholders can be involved such us doctors, nurses and patients, to simulate the environment, activities and roles involved, for example, role playing an operating theatre scenario (see above). Each member of the team is allocated a specific role, behaving in the situation according to role assumed. In this way the team […]

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System map

Published on September 23, 2018 by in , , , , ,

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The map combines together text and pictograms in an effective visual representation: the use of colours, the different sizes of the objects and the way in which they are related inside the space of the visualization helps the “reading” of  the graph and the understanding of the entire system. The tool is based on a […]

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