The Method’s Main Activity > Talking

Depending on the resources that you have, participants that you are involving or the environment that you are considering, you can use methods where you can observe, talk, make or visualise. To observe, for example, a service user you can employ Empathy Tools, Video Ethnography, User Shadowing. To talk or discuss bout the issues you can use Interview, Bodymapping, Process Analysis, Focus Groups, Immersive Workshop or User Forum.

If you want to make prototypes, then adopt Experience Prototyping or Lego Serious Play.

And to visualize existing service or the new one you can employ among others Needs Map, Personas, Service Blueprint, Service User Journey, Service Image, Poster.

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Before collecting stories make sure that your equipment is working (e.g. check that the dictaphone is sensitive enough to pick up voices and that your batteries are charged or you have spares). Try to start with an easy introductory question to ease the storyteller into the interview, for example ‘Have you travelled far?’ Ask the […]

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Popcorn Ideas

Published on October 11, 2018 by in , , , ,

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Someone starts with describing his/her idea on a chosen challenge: ideas need to be expressed quickly and succinctly. As the first person finishes, call the next person and when the next perso n finishes, that person then calls another one, and so on. Subsequent participants should not choose same or similar ideas as previous participants; […]

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Focus Groups

Published on October 9, 2018 by in , , , ,

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The correct selection of focus group participants is critical as group dynamics play a key role, as some participants may be empowered, other intimidated. Focus groups can take a great deal of time and energy to organise, but for the inclusive design process it can offer fresh insights for design researchers as well as generate […]

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This workshop replicates and accelerates the front-end stages of a typical design development process. It can be tailored to the specific aims of its organisers through the framing of the brief and the selection of participants.  The workshop’s participants may be designers, medical workers, people from other disciplines, such as engineers and specialists in the […]

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User Forum

Published on October 1, 2018 by in , , , ,

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This design activity provides a space for users to engage with the creative process and it could be used throughout the duration of a project. The activity does not require a trained moderator and can therefore be medical worker-led, extending the boundaries of the traditional focus group format. User forums can be used to explore […]

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Steps are agreed with users and/or those familiar with the process and mapped out. There are many process analysis tools – Failure Mode and Effect Analysis (FMEA) is particularly well suited to support design development – FMEA is a step-by-step approach for identifying all possible failures in a design, a manufacturing or assembly process, a […]

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This design activity may need to be repeated over several days in order to gather a balanced perspective. Mapping a ‘Day in the Life’ graphically illustrates how time is assigned to various activities. For example, people could be interviewed and observed going about their daily routines. They can be asked to respond to a series […]

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Bodymapping

Published on September 22, 2018 by in , , , ,

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Using anonymous “bodymaps” makes it safer and easier for people to contribute. On large sheets of paper draw outlines of a person (around a volunteer, if the paper is big enough) and stick these to the wall, table or floor. Participants then explain what bothers them about living with a condition to the facilitator, who […]

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You could focus on the specific sections of the service (eg. staff, environment), which could be done by visiting a service and using it. That way you will be able to understand how the service works and what the experience is like. When carrying out a Service Safari you should think about: What different stages […]

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Interview

Published on August 31, 2018 by in , ,

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For many designers the interview may take an empathetic turn where the exchange of questions and answers is not seen as scientifically neutral or objective – instead it is a process of collaboration. An empathetic interview takes an ethical stance in favour of the individual or group being interviewed so that the designer becomes an […]

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